Q. I cannot mount a touchscreen to LCD successfully. Can VICPAS help me?VICPAS can mount a touchscreen onto LCD for you.*The touch screen must be provided from us for this service.
How to install replace touch screen touch panel touch sensor touch membrane?The touch screen panel that vicpas provide will take 12 monthes' Warranty base on non human damage. In order to keep our both benefit, please kindly follow below operating instructions.1.Please check and make sure is integrated when you receive our product from the Express.2.Before install, pls connect the panel to the mechine and get through electricity to check it workable or not, Notice: do not take off Double-sided adhesive in the both sides of the panel when you testing the function, although we would test and make sure it is working well before delivery.3.If workable, put your broken machine and panel in a large and clean desk, first of all, remove the front foil cove in the front of the panel, then remove the broken panel from the machine and clean the glue and dust of the install place, make sure the new panel can be installed in a good way. Be careful when you removing, the broken panel is very dangerous to hurt your finger or somewhere, the most convinient way is damaged the broken panel to little piece then remove slowly and carefully.4. Everything is ready, take off the Double-sided adhesive we provide arround the plastic cove of front, then remove the transparent protected film in the back side of the panel, stick it to the plastic cover which full with Double-sided adhesive little by little, pls pay more attention in the connector of the panel when you installed, this is the very important thing, If this process in wrong operating, the function of the panel would be damage, even unwork any more, and this not in grantee of us, therefore it must be most carefully.5. After install the panel with the plastic, then connect the connector of the panel to the mainboard of the machine to test, if everything goes well, them install the new front foil cover to the plastic to protect the panel when being touched or operated.Don’t worry, there is no so difficulte to install, do remember patient and careful is enough. We believe you could solve everything and do a perfect job.If it doesn’t work any more with your machine, it’s dosen’t matter, pls pack them back in the box we sent to you, make sure they are well pack and then call DHL to delivery by economic express to us within 7days after you receive it. Over this time, we don’t accept any resend of goods. Hope all customers pay more attention on this.If there has any question, pls don’t hesitate to let us know, we’ll try our best to help you as soon as possible.Vicpas Touch Technology Co.,Ltd.
Q：What's the Insulation Resistance of VICPAS touch screen panel?A: The Insulation Resistance of VICPAS touch screen panel is ≥20 MΩ DC 25V
Q：What's the Linearity of VICPAS touch screen panel?A: The Linearity of VICPAS touch screen panel is ≤3.0％ (5 wire touch), and ≤2.0％ (4 wire touch).
Q：What's the Rated Voltage of VICPAS touch screen panel?A: The Rated Voltage of VICPAS touch screen panel is DC 5V 1mA.
Q：What's the Storage temperature of VICPAS touch screen panel?A: The Storage temperature of VICPAS touch screen panel is -20℃～+70℃ (Normaly) -30℃～+80℃ (Special)
Q：What's the Operation temperature of VICPAS touch screen panel?A: The Operation temperature of VICPAS touch screen panel is -10℃～+60℃ (Normaly) -20℃～+70℃ (Special)
Q. Can I buy touchscreens in small quantity with quick delivery?A. Definitely, Vicpas accept small order quantity, and we could ship out in the same day after payment, cause there are lot's of product we have regular stock quantity, if you have any urgent shipment, feel free to let us know.
Q: What do I need to use a touchscreen?A: Touchscreen, controller, controller cable, and driver software are needed.In addition, a host computer (to which the driver software will be installed) and monitor (on which the touchscreen will be mounted) are needed.
Q. I need a touchscreen whose specifications are suitable to my request.VICPAS can provide a touchscreen customized to your requesting specifications.Please contact us for more details.
Q. Does a resistive touchscreen recognize multiple touched points simultaneously?A: VICPAS Multi-touch Analog Resistive Touchscreen recognize multiple touched points at a time.4-wire and 5-wire touchscreens do not recognize multiple touched points at a time.
Q. Are the controllers compliant with RoHS? Yes, all of our controllers are compliant with RoHS.Please refer to Resistive Touch Screen - RoHS for status of compliance.
Q. Is there a circuit diagram I can refer to? Yes, circuit diagram is available in the product specification sheet.Please refer to the specification sheets available in Analog Resistive Touch screen Controller (4W-TFT) for 4 wire resistive controller.Please refer to the specification sheets available in Analog Resistive Touch screen Controller (5W-TFT) for 5 wire resistive controller.
Solutions■ Can you supply OEM products under my brand? What is vicpas?GUANGZHOU vicpas Technology Co.,Ltd,a leading Chinese manufacturer and exporter of Touch screen panel and membrane switch keypad around the globe. What does vicpas offer?We offer the whole range of best quality products,with fast and on time delivery at competitive prices.You don’t have to shop out searching for best quality/ price ratio products.You can find them all here How do l contact you?Our customer service team is always ready to deal with your problems and issues.We speak Chinese,English langusges.Don't hesitate us by phone,Fax or E-mail:Tel:+86-137-63341328 E-mail:kandy1225@gmail.com What are your working hours?Monday-Saturday,09:00-18:00(Beijing time.GMT+08:00) How do l send an inquiry?The most effcient way is to forward your inquiry to our e-mail address.For convenience,you can also leave the message in the Product catalog section of our website next to the product you are interested in.Please,input your name,country,e-mail,phone,product speciflcations and desired quantity,A designated manager will get back to you within 48 hours What about product pricing and specifications?Prices and specifications are subject to change without notice.vicpas reserves the right to correct any typographical errors. The flnal prices and specifications are reflected in the PI (proforma invoice),which is issued in response to your purchase order. What kind of quotes do you give?We quote USD prices FOB Guangzhou / Shenzhen. The freight is calculated separately based on transportation means, size and weight of shipment. Do you provide free samples?Yes, some low-value items are offered as samples free of charge. A buyer assumes all shipping costs in any case. What is a minimum order amount?A regular (not sample) order should be, at least, USD5,000. However, a sample order has no such limitation. A MOQ(minimum order quantity) may also be applicable (depending on product type) How do l pay?We accept T/T in advance payment. Normally, we require 50% down payment at the time of order and 50% before shipment. In some cases, we accept Paypal, Western Union, or Credit Card. Which transportation method could l select?By express, by air, by train, or by sea. You appoint a forwarder, or we choose the best one for you How do you keep my contact information secure?We take our customers' information seriously and keep it confidential. We never share this information with any third party What is your product warranty policy?All vicpas products carry a 12-month warranty. Under no circumstances will vicpas be responsible for any damage beyond the replacement cost of the defective merchandise What shall l do if l encounter problem with products bought from you?Please, don't open or try to fix the problem yourself. Contact an appropriate manager without delay, submit inspection report or problem description. We will do our best to help you solve the problem or replace the product Can l become an exclusive distributor of vicpas products in my area?Yes, it is possible if we don't already have a representative in your country(region). The best start is to prove your good intentions with several regular orders over a period of time Can you supply OEM products under my brand?In some rare cases, depending on our relationship and annual volume ordered. As a rule, we sell all products under vicpas brand name